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anthonylavado
Level 8

Private channel restricted, but all countries selected?

Hey there - so I've recently published a private channel, and in the setup area, I've selected all the supported countries. We've had some testers in different regions report that they can't add the channel, because it says it's restricted.

 

Any idea why?

If it helps any, these are Spanish speaking countries, and the channel only has an English description at the moment.

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3 Replies
NightAire
Level 7

Re: Private channel restricted, but all countries selected?

I'm posting to follow this thread; I've had the same problem.

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anthonylavado
Level 8

Re: Private channel restricted, but all countries selected?

So far they've told me to set the Firmware Dependency to 9.2 and republish, but it hasn't helped.

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anthonylavado
Level 8

Re: Private channel restricted, but all countries selected?

Partner Support told me they're out of ideas. Anyone else?

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