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SilentbobSC's avatar
SilentbobSC
Visitor
14 years ago

MSO's, Free Trials, and Provisioning...

(cross-posted from General per another forum member's advice)

I've noticed that the "free trials" of Epix and other channels seem to be tied to the Roku S/N... how do MSO's handle this when they have to recycle the Roku's as part of their CPE inventory?

Background: I work for a smaller, national cable operator who is moving towards data services, and we've been promoting Roku's but some customers are reporting an inability to access the free trials when using a device that's already come back from the field.

Also, are there any plans to offer a MSO-friendly provisioning service similar to what TiVo offers via their Evolution system?

Thanks!
Roku Developer Program

3 Replies

  • destruk's avatar
    destruk
    Streaming Star
    14 years ago
    A full factory reset will remove the token for authentication, and if you need to obtain a fresh 'free trial' you'll need to take it up with the service provider for the channel. The whole point of a time-limited free period is to prevent users from cancelling and re-signing up forever to get free service indefinately, so they make it difficult to scam more free time. I also don't think Roku ever intended for their devices to be 'rented' - that's why their roku device is $50 brand new.
  • RokuJoel's avatar
    RokuJoel
    Binge Watcher
    14 years ago
    "SilentbobSC" wrote:
    I work for a smaller, national cable operator

    Bob,

    Check your User Control Panel, I sent you a private message.

    - Joel
  • SilentbobSC's avatar
    SilentbobSC
    Visitor
    14 years ago
    Hey Joel,

    Got your message and I emailed the contact you recommended. I haven't heard back from him, but I have a feeling the answers here are what I'll need to go with.

    Thanks!