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ddyszel320
Level 7

Is Certification testing dead?

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Since Saturday, Feb. 14, 2021 I've been trying to get my channel through certification testing, but I keep getting a screen that says there is an internal error, try back later. This has been going on for 4 days. I anyone else getting through testing?

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RokuTomC
Roku Employee
Roku Employee

Re: Is Certification testing dead?

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Thanks for reporting this issue, and our apologies for the impact this has had on your channel publishing timeline.

The automated certification testing service is still functional. Unfortunately, our error messages in some instances are vague or inaccurate, which is what you've been encountering. We are working on updating the service to include error messages that are both more accurate and more useful.

In the meantime, please do contact our Partner Success team via this web contact form. They can offer more detailed insight into the specific error in your channel.

Thanks for your patience.

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thomasferraro
Level 7

Re: Is Certification testing dead?

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I am getting error in Static Analysis since about then too:

"We are experiencing problems contacting the service. Please try submitting your changes again or refreshing your web browser."

 

Would be nice to hear from someone who knows whether it's something I am doing, or the system really has been down for two weeks. Thanks

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ddyszel320
Level 7

Re: Is Certification testing dead?

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I did hear back from Roku. There was a glitch with the active certification process, but they have resolved it.


@thomasferraro wrote:

I am getting error in Static Analysis since about then too:

"We are experiencing problems contacting the service. Please try submitting your changes again or refreshing your web browser."

 

Would be nice to hear from someone who knows whether it's something I am doing, or the system really has been down for two weeks. Thanks


 

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thomasferraro
Level 7

Re: Is Certification testing dead?

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I'm still getting same error on Static Analysis

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ddyszel320
Level 7

Re: Is Certification testing dead?

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I would suggest letting Ro


@thomasferraro wrote:

I'm still getting same error on Static Analysis



ku know about the problem.  

This is where I sent my problem:   partnersuccess@roku.com

 

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RokuTomC
Roku Employee
Roku Employee

Re: Is Certification testing dead?

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Thanks for reporting this issue, and our apologies for the impact this has had on your channel publishing timeline.

The automated certification testing service is still functional. Unfortunately, our error messages in some instances are vague or inaccurate, which is what you've been encountering. We are working on updating the service to include error messages that are both more accurate and more useful.

In the meantime, please do contact our Partner Success team via this web contact form. They can offer more detailed insight into the specific error in your channel.

Thanks for your patience.

View solution in original post

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