Roku Developer Program

Join our online forum to talk to Roku developers and fellow channel creators. Ask questions, share tips with the community, and find helpful resources.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
panzhuli
Visitor

Help with resolving error codes

Hi all -

I have a client application that is receiving (roVideoScreenEvent) error messages (via Google Analytics coming from real apps out there) and I need to help figure out how to resolve them. Here are some examples:

1) [MANY >500] An unexpected problem (but not server timeout or HTTP error) has been detected.
2) [FEWER ~= 100] Network error. This could be caused by any of the following problems: (1) The server is down or unresponsive. (2) The server is unreachable. (3) There is a network setup issue on the client.
3) [FEW - 12] There was an error in the HTTP response. This could mean that malformed HTTP headers or an HTTP error code was returned.
4) [MINIMAL - 7] HTTP status 500

My client is attempting to sort out this problem with the Video Service provider, and they're at a loss for what is actually indicated here. Seems to me that most of these are problems with either the server response or the video itself (or possibly with the client network). Is there any documentation regarding these Roku Internal Errors? I need to help them start somewhere.

Thanks
0 Kudos
1 REPLY 1
TheEndless
Channel Surfer

Re: Help with resolving error codes

2, 3, and 4 all sound like server issues. To debug #1, your best bet is probably to set up an roSystemLogand listen for "http.connect" and "http.error" events to see if anything is reported that could give you insight into what's going on. It'd also be worthwhile to grab the error code when the errors occur, as those are more informative than the error message is.
My Channels: http://roku.permanence.com - Twitter: @TheEndlessDev
Instant Watch Browser (NetflixIWB), Aquarium Screensaver (AQUARIUM), Clever Clocks Screensaver (CLEVERCLOCKS), iTunes Podcasts (ITPC), My Channels (MYCHANNELS)
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.