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cher7171
Level 7

Help! Error message while watching Big Brother

I am not able to load the live feeds for Big Brother on CBS All Access. I get an error message: “Unfortunately an error occurred during playback. Please try again. “

Help! This is the only reason I’ve subscribed to CBS All Access!

6 REPLIES 6
JoeCool01
Level 7

Re: Help! Error message while watching Big Brother

I have the same thing.  Did you figure it out?

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AndrewReid
Level 7

Re: Help! Error message while watching Big Brother

Same issue for me

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necrotek
Level 12

Re: Help! Error message while watching Big Brother

It would probably be best to reach out to CBS directly. Not sure the developers of the CBS Roku channel check these forums. 

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Lballiett
Level 7

Re: Help! Error message while watching Big Brother

Agreeed 10000% I hate this because of this!  Where you ever able to figure this out!  I just gave up and canceled after months of trying to get it to work!

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melchristie
Level 7

Re: Help! Error message while watching Big Brother

Have you go an Ad blocker on your network?

I turned off my Eero Ad blocker briefly, restarted the CBS All Access program which now worked. I then restarted the Eero Ad blocker and the program kept running no issues.

Mel

TheCypriot
Level 7

Re: Help! Error message while watching Big Brother

It works for me as well. I wonder if there is a way to keep the ad blocker on but allow the cbs ads to pass through.  Does anyone know if that is possible?

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