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destruk
Level 10

Channel submission/update issue

alright -- maybe it's due to high traffic today? I don't know. When I go to add a new public channel, I fill out the forms as usual, fill in the support info - I rechecked all graphics sizes in the channel and on the submission page, and I upload the pkg.
It says the package was uploaded successfully and it gives me a code, but I don't click publish as it's beta and I don't want roku reviewing it and kicking it back to me yet as it's incomplete.

On my own personal dev account this works, I can 'add channel' with the code, it downloads the roku box, and runs fine.
On the company dev account, it keeps saying the channel code is not a valid channel and it won't load it. Or if I'm replacing a package, it loads the previously available package rather than the one I just uploaded.

Can anyone there take a look at our company account and see if it can be fixed please?
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4 Replies
destruk
Level 10

Re: Channel submission/update issue

OK, now the channel loaded (the new pkg) -- but for some users our install code page can't be entered as the page won't load on the roku site.
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destruk
Level 10

Re: Channel submission/update issue

There is a delay on updating a channel or adding a channel to the channel store, and that code being available. I don't have the exact timeframe, it might vary, but that is this.
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EnTerr
Level 8

Re: Channel submission/update issue

"destruk" wrote:
There is a delay on updating a channel or adding a channel to the channel store, and that code being available. I don't have the exact timeframe, it might vary, but that is this.

You mean whatever you observed was related to publishing/replication delay? I have observed delay in publishing (which is to be expected) of something like an hour or two. I don't quite understand how that may cause code temporarily working on one account but not another though
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destruk
Level 10

Re: Channel submission/update issue

Yeah I don't get it either - chalk it up to an anomaly.
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