destruk
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11-28-2015
10:03 AM
Channel submission/update issue
alright -- maybe it's due to high traffic today? I don't know. When I go to add a new public channel, I fill out the forms as usual, fill in the support info - I rechecked all graphics sizes in the channel and on the submission page, and I upload the pkg.
It says the package was uploaded successfully and it gives me a code, but I don't click publish as it's beta and I don't want roku reviewing it and kicking it back to me yet as it's incomplete.
On my own personal dev account this works, I can 'add channel' with the code, it downloads the roku box, and runs fine.
On the company dev account, it keeps saying the channel code is not a valid channel and it won't load it. Or if I'm replacing a package, it loads the previously available package rather than the one I just uploaded.
Can anyone there take a look at our company account and see if it can be fixed please?
It says the package was uploaded successfully and it gives me a code, but I don't click publish as it's beta and I don't want roku reviewing it and kicking it back to me yet as it's incomplete.
On my own personal dev account this works, I can 'add channel' with the code, it downloads the roku box, and runs fine.
On the company dev account, it keeps saying the channel code is not a valid channel and it won't load it. Or if I'm replacing a package, it loads the previously available package rather than the one I just uploaded.
Can anyone there take a look at our company account and see if it can be fixed please?
4 REPLIES 4
destruk
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11-28-2015
10:20 AM
Re: Channel submission/update issue
OK, now the channel loaded (the new pkg) -- but for some users our install code page can't be entered as the page won't load on the roku site.
destruk
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11-30-2015
02:52 PM
Re: Channel submission/update issue
There is a delay on updating a channel or adding a channel to the channel store, and that code being available. I don't have the exact timeframe, it might vary, but that is this.
EnTerr
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12-03-2015
12:21 PM
Re: Channel submission/update issue
"destruk" wrote:
There is a delay on updating a channel or adding a channel to the channel store, and that code being available. I don't have the exact timeframe, it might vary, but that is this.
You mean whatever you observed was related to publishing/replication delay? I have observed delay in publishing (which is to be expected) of something like an hour or two. I don't quite understand how that may cause code temporarily working on one account but not another though
destruk
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12-03-2015
12:36 PM
Re: Channel submission/update issue
Yeah I don't get it either - chalk it up to an anomaly.