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Level 7

Channel stuck loading


Our channel, Brown Sugar, has all of a sudden stopped loading. The last update we published was on 5/17/2018. 

Does anyone have any ideas why this might be happening?

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Community Streaming Expert

Re: Channel stuck loading

What are you using for your server? Is there any traffic while it's stuck on loading? I did notice with the v8.1 firmware that if your server's initial response doesn't include the "Accept-Ranges: bytes" header then the Roku won't make range requests and it just starts requesting the entire video.

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