Help

Roku Developer Program

Join our online forum to talk to Roku developers and fellow channel creators. Ask questions, share tips with the community, and find helpful resources.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
brownsugar
Visitor
‎06-09-2018 03:00 PM

Channel stuck loading

Hello,

Our channel, Brown Sugar, has all of a sudden stopped loading. The last update we published was on 5/17/2018. 

Does anyone have any ideas why this might be happening?

Thanks!
0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎06-10-2018 01:48 PM

Re: Channel stuck loading

What are you using for your server? Is there any traffic while it's stuck on loading? I did notice with the v8.1 firmware that if your server's initial response doesn't include the "Accept-Ranges: bytes" header then the Roku won't make range requests and it just starts requesting the entire video.

-JT
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply