Roku Developer Program

[kelvis2000]

I have my channel which is a instructional channel in the testing phase.
When I look at my channel details I see this:
Parental Hint All Ages
Additional Requirements Additional Fees May Apply
Purchase Type* None (Free)
Price Tier* Price Tier 0
United States: 0.00 USD

I want this to be a paid channel, how do I make the transition to paid
or do I have to start the submission process over again?
Thanks for your help,
Kevin

[EnTerr]

That's outside the bundle submission screen, so make the desired change to the properties (the price tier) and then email your contact at the Co. (or developer @) about what was changed, so they can review and push as needed. I also think they can change the price tier later by email request (sadly, not a self-service like in the other AppStores).

Btw, check your distribution area too - for some reason (probably just me) i had only US but wanted to include all regions. I also lacked any keywords, things (my thanks go to) RokuJoel spotted and flagged me about.

[kelvis2000]

Thank You En Terr, I have done all myself. I just went to .../properties
and all I see is a pulldown for additional requirements which I have set to "Additional Fees may apply"

I am using Safari as a Browser should I be seeing additional options under additional requirements ?
Thanks so much for your help.
I do not see a price tier on this page
Kevin

[RokuChris]

Your developer account has not been enabled for billing, I see it listed as pending. Until it's approved you won't have the option of setting a price. Did you submit your W9 or other supporting documentation after completing the clickthrough?

[EnTerr]

That's not the right screen, go to "Pricing" screen and re-price there. The "additional fees may apply" is different - i think it is to indicate there will be in-app purchases (which is more complicated to do than upfront price).

PS. ah - i see RokuChris just nailed what your problem was, above. I guess you don't see "Pricing" tab till account is blessed for billing.

[kelvis2000]

"RokuChris" wrote:
Your developer account has not been enabled for billing, I see it listed as pending. Until it's approved you won't have the option of setting a price. Did you submit your W9 or other supporting documentation after completing the clickthrough?

Thanks so much RokuChris, I did not submit a W9 and presently I see this
On the developer landing page (I can not find the location to input all the
information like W9's ).

My Developer Account
Kevin Duggan - Edit
Roku Billing Services enrollment initiated

I click on the Sell your channel option below

Developer Resources
Roku Channel Developer Agreement
Roku Billing Services Agreement
Sell your channel! - Roku Billing Services

Which brings me here and when I click on enroll
it brings me back to the Developer landing page
where I started?:

Sell in the Channel Store
Enroll in Roku Billing Services
By enrolling in Roku's ........ Roku manages all the customer billing and payment processing.
Customers can purchase your channel with a simple click of their remote!

Enroll in Roku's Billing Services Program >

Enroll in Roku's Developer Program >

Any idea what I am doing wrong please?
I just can not figure out what I am doing wrong here?

I will be doing the resurrection shuffle if I can get this straightened out.

Thanks

Kevin

[kelvis2000]

"EnTerr" wrote:
That's not the right screen, go to "Pricing" screen and re-price there. The "additional fees may apply" is different - i think it is to indicate there will be in-app purchases (which is more complicated to do than upfront price).

PS. ah - i see RokuChris just nailed what your problem was, above. I guess you don't see "Pricing" tab till account is blessed for billing.

Thank you EnTerr! I started this process maybe 6 months ago and must have
started the billing process but never finished and now the problem I am having
is finding where I left off? I did not submit a W9, what I am wondering
is if not completing the billing process the first time created a problem
and maybe I need to start the complete process over?
Thanks for your help!

Kevin

[EnTerr]

"kelvis2000" wrote:
Thank you EnTerr! I started this process maybe 6 months ago and must have started the billing process but never finished and now the problem I am having
is finding where I left off? I did not submit a W9, what I am wondering is if not completing the billing process the first time created a problemand maybe I need to start the complete process over?

No, i don't think there is any problem, you are just in a limbo state regarding the billing status. Just find the email from enrollment@ and email back the appropriate form, when someone reviews it, they will click the appropriate checkbox and the billing page will "magically" show up for you.

[kelvis2000]

No, i don't think there is any problem, you are just in a limbo state regarding the billing status. Just find the email from enrollment@ and email back the appropriate form, when someone reviews it, they will click the appropriate checkbox and the billing page will "magically" show up for you.

Thanks for your help, I just looked through my old
emails and there is no enrollment@roku.com
what do you think is the best way for initiating this process again?
Should I just send a email to enrollment?
Thanks
Kevin

[EnTerr]

"kelvis2000" wrote:
Thanks for your help, I just looked through my old emails and there is no enrollment@roku.com what do you think is the best way for initiating this process again? Should I just send a email to enrollment?

That sounds like a good idea! CC: billing@

Maybe you received that email and lost it (otherwise how'd you know what form they ask? - i think it was only there). In any event this is a shortcoming of their current system - let's hope they'll notice this thread and fix it. The point being "what if that email was never received, how do i re-request billing?". Fixing is as easy as allowing one to keep clicking repeatedly that link and getting new email each time 😛