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adamkaz
Level 7

Account issues

I got a notification that our email address was changed this morning to our email address with a string of random characters concatenated to the end of it. Luckily the password stayed the same so I was able to log in and fix it.  (And change our password)

It was an invalid email address though, so I don't know how it could have been changed to this.

Also, the "payment info" page seems to have defaulted to an "un-enrolled" state. This is the same on other developer accounts I manage. Is everyone experiencing this issue?
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2 Replies
RokuNB
Roku Employee
Roku Employee

Re: Account issues

Please PM me info on the dev.account for which email got jumbled, as well as other accounts that got unbilled, so our support guys can have a look.
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renojim
Community Streaming Expert

Re: Account issues

I meant to respond to this after I checked what happens when I click on the "Payment Information" link. It looks like I'm not enrolled as well. We'll see if I get my payment for December in the next few days.

-JT

P.S - I wanted to copy and paste the "Payment Information" link, but you can't right click on the link without activating the link. Another Developer Site Pain.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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