adamkaz
Channel Surfer
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01-22-2018
01:18 PM
Account issues
I got a notification that our email address was changed this morning to our email address with a string of random characters concatenated to the end of it. Luckily the password stayed the same so I was able to log in and fix it. (And change our password)
It was an invalid email address though, so I don't know how it could have been changed to this.
Also, the "payment info" page seems to have defaulted to an "un-enrolled" state. This is the same on other developer accounts I manage. Is everyone experiencing this issue?
It was an invalid email address though, so I don't know how it could have been changed to this.
Also, the "payment info" page seems to have defaulted to an "un-enrolled" state. This is the same on other developer accounts I manage. Is everyone experiencing this issue?
2 REPLIES 2
NB_
Roku Guru
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01-26-2018
10:01 AM
Re: Account issues
Please PM me info on the dev.account for which email got jumbled, as well as other accounts that got unbilled, so our support guys can have a look.
renojim
Community Streaming Expert
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01-26-2018
12:28 PM
Re: Account issues
I meant to respond to this after I checked what happens when I click on the "Payment Information" link. It looks like I'm not enrolled as well. We'll see if I get my payment for December in the next few days.
-JT
P.S - I wanted to copy and paste the "Payment Information" link, but you can't right click on the link without activating the link. Another Developer Site Pain.
-JT
P.S - I wanted to copy and paste the "Payment Information" link, but you can't right click on the link without activating the link. Another Developer Site Pain.
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Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.