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msauer2000
Level 7

6.2 Firmware on Roku 3 - HLS Reboot Issue

We have recently started getting complains from users with a Roku 3 box using the latest 6.2 firmware.

The user starts playing the HLS stream, and it plays fine usually for about 15-30 minutes, but then the Roku box will spontaneously reboot.

We have reproduced the issue in our lab, and have retrieved the following from telnet, right before it rebooted:

Unexpected event type: 37
roVideoPlayerEvent, 31, 7: Download segment info
Unexpected event type: 31
roVideoPlayerEvent, 31, 7: Download segment info
Unexpected event type: 31
roVideoPlayerEvent, 9,-3: An unexpected problem (but not server timeout or HTTP error) has been detected.
play failed: An unexpected problem (but not server timeout or HTTP error) has been detected.

I verified on the apache server, serving the TS and m3u8 files, that there were no errors.

We are using a multibitrate playlist file with 3 different variants/bitrates. This problem does not happen on the Roku 2, and it seems to have started with the recent firmware update.

I can PM a stream URL to someone at Roku if it would help.

Thanks,
Mark
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5 Replies
Roku Employee
Roku Employee

Re: 6.2 Firmware on Roku 3 - HLS Reboot Issue

Hi, yes, please do PM us a stream. Better would be an example roku app demonstrating the problem, as a .zip file that we can attach to a bug report, send via Dropbox, or just email to developer[at]Roku.com. If you go that route it would be helpful if you can mention your forum name in the email.

- Joel
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edskitter
Level 7

Re: 6.2 Firmware on Roku 3 - HLS Reboot Issue

Hi Roku Joel,

Do you have an update on this? I believe my coworker sent you a PM with the stream. We are still experiencing this issue with our HD stream.
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edskitter
Level 7

Re: 6.2 Firmware on Roku 3 - HLS Reboot Issue

I have sent an email to developer@roku.com with the sample HLS stream and a video player example that is causing the reboot. Do you need anything else from us to get this working?
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Roku Employee
Roku Employee

Re: 6.2 Firmware on Roku 3 - HLS Reboot Issue

Edit: Looks like I already filed a bug on you issue on 04/24, and engineering was able to reproduce it. I'll ping them to see if any progress was made since then.

- Joel
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360tv
Level 7

Re: 6.2 Firmware on Roku 3 - HLS Reboot Issue

If it's worth anything, I'm having the same problem on Roku 3 only, not on my LT. Please keep us posted on what you find out.
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