So I moved to a new home, I lost my remote, have a new network… I can’t seem to make any headway using the iPhone app to either get my IP for the TV, or put everything onto one network … Roku seems to not have a phone number where I can call to troubleshoot… Would anybody like to have a chat?
You either need to get a new remote or set up your new Wi-Fi to match your old Wi-Fi (same SSID/network name and password). You can't use the app until the TV is connected to Wi-Fi.
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Are you able to connect to a hotspot and what kind of Roku devices ?
Simple way is to get a remote from walmart/bestbuy/etc, but can maybe get you setup without.
Roku Community Streaming Expert Just another Roku user... I am not a Roku employee. Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102
You either need to get a new remote or set up your new Wi-Fi to match your old Wi-Fi (same SSID/network name and password). You can't use the app until the TV is connected to Wi-Fi.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.
