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JenkinsEar's avatar
JenkinsEar
Binge Watcher
6 years ago
Solved

Why is my remote no longer pairing to my TV?

I recently moved a Roku Ultra which was working fine in one room to another TV in another room (let's call the old Room 'A', and the new room 'B').  After doing the associated setup in room B, the Ultra is working just fine,with its remote.  I had a Streaming Stick+ in room B connected to a TV there which was working just fine.  Took it to Room A, and its remote will no longer pair.  Couple of observations:

1.  The stick just continuously double-flashes - what is that signalling?

2.  As soon as batteries are put in the remote, the pairing light begins flashing (no pairing button press required).  Instructions regarding pairing always seem to call out having to press the button - is my remote operating correctly?

3. If I disconnect and then reconnect the HDMI cable to the TV, I get the bouncing "Roku" and then I end up at a screen showing three images of a remote with its cover off.  The middle image shows the pairing light OFF, and an a clock (?) reading ":03".  Have no idea what it's trying to tell me, but it really doesn't matter - no matter what I do, or what order I do it, that's as far as I ever get.  The only sign of life at that point is the double-flashing of the power (?) light on the stick.

Note that this is the same stick and remote that was working just fine originally in room B.

4. I am getting the same results with another remote I happened to have handy.

5.  I have reset router for house, to no avail.

I'm guessing it may be having problem getting connected, but I know way to control which SSID it may be trying to use.

Beyond that, I haven't a clue as to what to do next.  Help.

pairing remote
remotes

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  • JenkinsEar's avatar
    JenkinsEar
    Binge Watcher
    6 years ago

    For those who may be following this thread: I have found and corrected the problem.

    When I moved the stick from one room to another, I did NOT use the OEM power cable (about 18" with a transformer or filter built into the middle) and used instead a longer USB cable that had the appropriate connectors I had tucked away in a junk drawer.  This morning I wondered if it could be the cable difference causing the problem.  I located the OEM cable I had abandoned, installed it in tandem with a longer USB cable, and all now works as it should.

    I doubt this will fix a lot of others' problems, but I offer it here as just one more possible fix.

     

    • JenkinsEar's avatar
      JenkinsEar
      Binge Watcher
      6 years ago

      While researching yet another setup problem saw this:


      I had substituted my own USB cable, and hence the stick was unable to communicate wirelessly on my home network.  Mea culpa.

      • sross01's avatar
        sross01
        Newbie
        5 years ago

        Use the supplied ROKU power cable, spent 2 hours looking for solution to the '3', used power cable from previous, didn't work, read this thread, used supplied power cable.  WORKED!  Feel like a dumb ass.

    • bdpopeye's avatar
      bdpopeye
      Roku Guru
      6 years ago

      Thanks..but that is what I've been using and it still won't pair. )-:

      • JenkinsEar's avatar
        JenkinsEar
        Binge Watcher
        6 years ago

        Is your home network up?  Other devices can connect to Internet wirelessly?  Have you rebooted gateway/router?  Or any access point(s) you may be using?

  • Odco's avatar
    Odco
    Newbie
    6 years ago

    My remote wont pair to my roku. The green light stays on as soon as i insert the batteries. I unplugged the roku, waited 5 seconds and now its stuck on “roku remote pairing” screen.

    [post merged with already existing thread]

    • RokuTannerD's avatar
      RokuTannerD
      Retired Moderator
      6 years ago

      Thanks for the note. 

      You'll want to start here to troubleshoot issues with your wireless remote: https://support.roku.com/article/208755708-how-do-i-resolve-problems-with-my-roku-enhanced-point-anywhere-remote-

      Restarting your Roku device, and your wireless router/modem is a great first step. Replacing the batteries in your remote can help. Changing the wireless broadcast channel on your wireless router, to one that isn't in use by another nearby wireless network, can reduce wireless interference and be extremely effective in improving remote functionality.  

       

      Thanks,

      Tanner

      • mags030's avatar
        mags030
        Newbie
        6 years ago

        Hey Tanner,

        Wondering if you have any advice. My remote stopped working, replaced the batteries and all that. I can't get the light to blink. I reset the remote and the Roku, and now I can't even pair the phone app as the TV screen is waiting to be paired.

        Any ideas? I'm hoping to at least be able to use the app...

  • HannesDP's avatar
    HannesDP
    Reel Rookie
    6 years ago

    I had the same problem and no amount of rebooting and taking batteries out and pressing pairing buttons helped! I was able to control the player through the Roku app on my phone but the remote itself would not pair. I have tried all the steps in the support document on this group and watched several other videos of people with the same issue.

    I fixed the problem by pressing the hard reset key (almost invisible) on the bottom of the Roku Ultra player and the remote was paired soon afterwards. Strangely enough this procedure is not mentioned anywhere. 

    • Heg86's avatar
      Heg86
      Newbie
      3 years ago

      I need help with that as well. I've try different batteries, reset my TV n roku. Nothing working. The tv comes on n the volume works on my remote. Nothing else. Could my remote just be bad?. It works in other room. Naturally no blog or faqs question help. You can chat with a person. Very frustrating. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        Heg86, you need to give us more information.  What's the model number of your Roku device written on it somewhere?  Is it a stick that plugs directly into the TV without the need for an HDMI cable?  Is there a button on the back of the remote or inside the battery compartment?  If so, have you paired the remote to the Roku device?

         

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Hi,

    Thanks for letting us know about the issue that you are experiencing.

    When you restart your device and reach the screen with the three images with the remote and a clock, the device is asking for you to pair your remote. At this time, you should place the batteries into your remote and hold the pairing button for 3 seconds in order to pair your remote to the device.

    For more troubleshooting steps regarding your remote, please visit our support page How do I set up my Roku® enhanced "point-anywhere" remote? 

    Please keep us posted.

    Thanks,
    Danny

    • JenkinsEar's avatar
      JenkinsEar
      Binge Watcher
      6 years ago

      I have tried that, with two remotes, and nothing happens.

      First of all, the graphic on that screen implies that the pairing light will be OFF until I press the pairing button.  On both remotes I've tried, the pairing light starts flashing as soon as the second battery is inserted.

      Secondly, when I press the pairing button, the light continues to flash, and nothing happens on the screen. The power light on the stick continues to double flash.

      What next?

      And don't forget: This remote and stick were paired just fine until I moved the stick into a different room.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        Hi,

        Thanks for the information there. Have you tried all the troubleshooting steps outlined in our support page in my previous post?

        If you are still having issues with your remote after trying the steps outlined, please send me a PM with your Roku account email and your device serial number and I will assist you further from there.

        Thanks,
        Danny

    • Fieldhouse's avatar
      Fieldhouse
      Reel Rookie
      5 years ago

      My Roku StreamingStick was perfectly fine on Friday.  Came in Saturday and it would not connect to my network.  Although my remote was able to turn TV on and off, it would not allow me to select any menu items from the HOME page.   Lots of advice on forum and I tried all of them.  Most drastic one was to factory reset the Stick, which I did.   After the bouncing ROKU, it asks me to select a language (English) then displays the 3 pics showing me to press the pairing button on my remote.   Nothing...

      I think the ROKU StreamingStick is faulty.  

      Thanks

      Don

      • bdpopeye's avatar
        bdpopeye
        Roku Guru
        5 years ago

        Somewhere in this thread I stated that after a power outage my roku stick remotes would not pair. I gave one of the sticks to my daughter because she has a new home. Well she got the roku to work right away no issues what so ever. My ISP is centurylink and according to some people many users have issues with century link and roku advanced remotes. Where my daughter lives now they have mediacom and everything works just fine.