Forum Discussion

JenkinsEar's avatar
JenkinsEar
Binge Watcher
6 years ago
Solved

Why is my remote no longer pairing to my TV?

I recently moved a Roku Ultra which was working fine in one room to another TV in another room (let's call the old Room 'A', and the new room 'B').  After doing the associated setup in room B, the Ul...
pairing remote
remotes
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Thanks for the note. 

    You'll want to start here to troubleshoot issues with your wireless remote: https://support.roku.com/article/208755708-how-do-i-resolve-problems-with-my-roku-enhanced-point-anywhere-remote-

    Restarting your Roku device, and your wireless router/modem is a great first step. Replacing the batteries in your remote can help. Changing the wireless broadcast channel on your wireless router, to one that isn't in use by another nearby wireless network, can reduce wireless interference and be extremely effective in improving remote functionality.  

     

    Thanks,

    Tanner

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Hi,

Thanks for letting us know about the issue that you are experiencing.

When you restart your device and reach the screen with the three images with the remote and a clock, the device is asking for you to pair your remote. At this time, you should place the batteries into your remote and hold the pairing button for 3 seconds in order to pair your remote to the device.

For more troubleshooting steps regarding your remote, please visit our support page How do I set up my Roku® enhanced "point-anywhere" remote? 

Please keep us posted.

Thanks,
Danny