Remotes

[Monikac]

I've reset, replaced batteries, repaired, re this re that!!  Ok button only thing not working.  I have voice remote.  Is this a thing Roku???

[RokuJanadeeK]

Hi @Monikac,

Thanks for reaching out to us.

Just to confirm, was your remote replaced the first time the issue occurred? Also, did the same issue happen even with your new remote? Lastly, could you provide us with the device ID of the device that this remote pairs with?

Please keep us updated.

Regards,
Janadee