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Monikac
Newbie
‎01-12-2024 04:32 AM

Why does the OK button stop working? I'm on my 2nd Roku system and has done it again.

I've reset, replaced batteries, repaired, re this re that!!  Ok button only thing not working.  I have voice remote.  Is this a thing Roku???

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RokuJanadeeK
Community Moderator
Community Moderator
‎01-12-2024 01:37 PM

Re: Why does the OK button stop working? I'm on my 2nd Roku system and has done it again.

Hi @Monikac,

Thanks for reaching out to us.

Just to confirm, was your remote replaced the first time the issue occurred? Also, did the same issue happen even with your new remote? Lastly, could you provide us with the device ID of the device that this remote pairs with?

Please keep us updated.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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