Remotes

[Dave1951-TX]

I forgot to mention that maybe it was the cable or the connector—regardless I am now happy at 100%. Hope this may be helpful. USE THE ROKU CABLE. 

[ShannonBrown]

I did. Others have as well. Doesn't work.

[rdharris55]

I got my voice remote during the product launch. It's been working and charging fine. Today, it won't charge. Nothing has changed... Roku cable, same USB power source. Green led blinks slowly, but it won't charge. Normally, it would full charge in several hours. 

[fyb3roptik]

I am in the camp of the pro remote no longer charging. Just started today. It flashes on the screen rapidly that it is charging then unplugged over and over. Tried different cables, tried pairing button. No luck. It's as if the remote connectors aren't working. Need a replacement. Have my order info

[RokuMary-F]

Hi @rdharris55 @fyb3roptik,

Thanks for posting in the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with your remote so we can assist further.

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

[ShannonBrown]

Is there anything that is actually going to be done about any of this? This product is clearly defective.

[fyb3roptik]

Definitely not fixed! I do not want to provide any serial numbers in an open forum. Is there a ticket that can be made and a person I can talk to 1 on 1? Thanks

[Lala78]

Im having the same problem as all the previous customers, I cannot get my Roku voice remote to charge, it sits at 13% and that’s as far as it will charge.  It’s been on the charger for 24 hours and is at the same battery percentage as when I plugged it in.   I’d like help getting it to work or a replacement.

[RokuMary-F]

Hi @Lala78,

Thanks for posting in the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number of your Roku device that is paired with your remote? I'll be able to pass it along to our Support team who can assist you further.

We look forward to hearing from you and assisting you with your needs. Thank you!


Best regards,
Mary

[fyb3roptik]

Why do we have to post our serial numbers in an open forum? I'm still waiting for a private way to share that info.