Remotes

[Dragonsnowqueen]

@RokuMary-F 

I have used multiple charge cords, and they work for other devices as well as the plug. I have unpaired it from my Tv and re paired it and still blinks remote is charging, remote battery is full and that the remote is dead.  I tried another remote and that one works without the blinking.  I have had the remote for maybe 4-5 months  and it was working fine up to it not. It’s been on the charger for over 12 hours and still not charged. 
device is Roku ultra LT  and  voice remote pro

MAC: 20 EF BD C1 AC CF

firmware version:  rtn.4182  

model RC701

thanks dragonsnowqueen

[RokuMary-F]

Hi @HazelEyes198 @mdonato9 @Dragonsnowqueen,

Thanks for the message.

Can you please provide the serial number of your Roku device that is paired with your Roku remote? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted.


Best regards,
Mary

[Dragonsnowqueen]

@RokuMary-F Roku Ultra LT Model 4662X

FCCID  TC2-81016

SN 04607ES0083

thats all the numbers off the bottom 

  Thanks Dragonsnowqueen

[RokuMary-F]

Hi @Dragonsnowqueen,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Krzdimond]

I also have the dreaded no charge. I went through all the steps and still nothing.

Please advise 

Device id: s05fy119kdc3

Serial # x00300h9kdc3

[RokuMary-F]

Hi @Krzdimond,

Thanks for reaching out to the Roku community!

We'd like to gather more information about the issue you're running into. How long has the issue been occurring? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

Please keep us posted.


Best regards,
Mary

[mdonato9]

Serial# YJ000S960846

[RokuMary-F]

Hi @mdonato9,

Thanks for following up.

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you through email.

We appreciate your patience for the time being!


Best regards,
Mary

[Ilangford]

Same problem as the hundreds before me; Voice Remote Pro dead as a doornail.  Wont charge; tried multiple Roku chargers and cables.  This thing is dead, dead, dead.  Of course I tried 'reset'!  

less than 6 months old - whats the warranty on this thing?

Numbers on back:

3226001117  (best guess, dang hard to read!)

model RC-MC1

FCC ID    TC2-R1039

[RokuMary-F]

Hi @Ilangford,

Welcome to the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with the Roku Voice Remote Pro.

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary