Remotes

[Marielarusso]

I purchased a voice remote RC-FA1 from Amazon on January 12,2022. It came with Duracell batteries included. It has worked fine until a few days ago. Opened battery compartment and batteries leaked all over inside compartment. The remote no longer works. I would like a replacement since it is under a year and the batteries were supplied by Roku. I have tried to do it online but it wants the serial number. Any help would be appreciated. I looked in battery compartment and had model number and a longer number underneath. It did not work. 
thank you

[DBDukes]

@Marielarusso 

You bought it from Amazon, but that means one of the following:

• Amazon is the seller
• Roku is the seller
• A third party is the seller

That could complicate things, so go ahead and get your receipts/emails together showing where, from whom, and when you bought it.

Tagging @Jeremiah-Roku 

[TrooperDada326]

You can return it the seller you bought it on Amazon from. Look at your order history 

[Marielarusso]

I talked to Amazon already. They said it is past return date. They said that Roku warrenty would cover it and to contact Roku. 

[DBDukes]

@Marielarusso 

[content removed by author]

[Marielarusso]

Thank You I deleted it. 

[Tivoburkee]

Brand new never been out the box Roku remotes never come with batteries installed already, this was a return from someone else before you purchased it. Complain to Amazon you paid for new and received used? It least ask for a replacement? 

[Marielarusso]

The batteries were in the box wrapped and new not installed. Used them for a few months stoped working went to change and they had leaked. 

[renojim]

@Marielarusso, on the Roku warranty return page try using the serial number of your Roku device that's displayed under Settings->System->About.  If that doesn't work, try contacting support at https://support.roku.com/contactus/ and choosing Billing, other.

Step by step instructions for returns and warranty replacements | Official Roku Support