Remotes

[RokuKariza-D]

@Critter @Kristisue

Thanks for the posts.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[moniquaa]

The same thing has happened to my cable due to hanging from the back of the TV

[RokuKariza-D]

Hey @moniquaa

We're here to help!

Please reply here with the serial number of your Roku device. It can be found at the back of the stick itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[moniquaa]

Hi!

My serial number is 21398D930689.

Thank you

[RokuKariza-D]

@moniquaa

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Madbro23]

Mine also failed. It can't pair with a remote. We have 2 others that recently started doing this but haven't had a chance to swap cables to confirm its the long range receiver.

SN 21313d442486

[thompsam]

Kariza, can you please help me connect with the appropriate support person?  I have the exact same issue in that my device shows "not connected" when it is powered on and I can't re-pair the remote.  I have two Roku Streaming Stick Plus devices and have successfully used the 2nd cable to so it appears my streaming stick device is fine and its just the USB Power Cable with Long-range wireless receiver cable that is defective.

My device id is 213086541689

[RokuKariza-D]

Hey @Madbro23 @thompsam

Thanks for providing us your information.

I have passed them along to our support team to assist you further. I'd recommend keeping an eye on your email as they'll be reaching you out from there.

All the best,
Kariza

[faltay]

Mine also stopped working. I found another cable but this time the remote does not pair with my roku stick.

Please help.

SN:C2379G873664

[RokuDanny-R]

@faltay

Thanks for the post.

Can you please specify the issue you are experiencing?

If you are having issues pairing your remote to your Roku streaming stick, we would recommend taking a look at the information provided by our Support page here: Pair a voice remote

With more detailed information, we will be able to assist you further.

Thanks,
Danny