Remotes

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Rachtowns
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Hello,

We have a Voice Remote RC399, and are on software version 10.0.0-build 4209-04.  The remote will currently control power but not sound. It controlled both before. Our tv model is a Samsung UN46EH5300F, made July 2012. When trying to set up the remote after doing updates and resets,  the word Samsung is not being recognized as a valid tv brand. We do not have an AVR. Any help would be appreciated. 

Bp224
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Remote is RC411

it controlled everything fine..

tv is Panasonic 

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Bp224
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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May or longer since the remote has worked..  why are you all not telling us what’s going on??

Tryzen
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Error resolved 

Paola1111
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Unfortunately my roku remote volume and power keys stopped working. The software is updated, I tried to re-pair my remote and the music plays but the music never stops so it just won't connect.

Device id: 25399G843659

10.0.0 build 4209-50

LG 50UK6090PUA

VAR
Roku Guru

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Exactly what happened to me back in Mid May except with a Vizio tv

still no fix

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VAR
Roku Guru

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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They just don’t know what they did

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bp2860
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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It worked fine until today.  Remote will not power the tv or control the volume or mute it. 

issue report tracker

Model 4662RW -Roku Ultra LT

Remote Voice remote RC419
Software: 10.0.0  build 4209-46

-did your remote control the TV before? Yes
-make and model of TV?  Samsung UN60JS7000
-are you connected to an AVR? No

I tried to reprogram the remote but it went through all the codes (50) and music never stopped.

I unplugged the roku and restarted it - still not working

i turned on the Anynet +(HDMI-CEC) -still not working.

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bkhhmom
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Issue ID 03-307-061  

won’t pair with voice remote after update .Hitachi / Roku ultra lt software version 10.0.0 build 4209-46 

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Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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MODEL 3810x

SERIAL YH00A4483204

ID 04-308-202

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