Roku50tv# 55r6090g5…….55g2021i1h00026..purchase 9-2020. NO VOLUME. Help
I am still experiencing an issue with your Roku remote not able to control volume and power, please provide us with the following information:
-Roku device model --- Roku Ultra 4800X
-serial number --------- X010002KVC4H
-device ID -------------- S02A209KVC4H
-software OS/version - Software version 10.0.0 / Build 4209-C2 (last updated 23 June 02:44)
-remote model -------- RC506 / firmware version - rtn4120
-remote model -------- Voice Remote model RC339
-TV brand -------------- Visio
-model number ------- V505-G9
If you have already provided us with the information we have requested after updating your device, we have passed along the information to the appropriate Roku team to investigate further.
- Software update checked - claims to be up do date - hit the reset button on the box to force a restart - nada - same.
>>>>> Please acknoweldge receipt of this <<<<< thanks Drew Hunter
And this problem continues to spread
My remote will not control tv anymore tryed the reconnect process and hasn’t worked Jensen tv model JE2417
Remote still not control tv Jensen model JE2417
After setting up the remote the volume/mute buttons work but the power dosent. So I went into the secret menu "Home 5x, FF, Play, RW, Play, FF. From there I was able to check the IR code when pressing a button. Wried thing is the power is not sending a code when I press it.... so it makes sence it wont turn the TV on/off.
It's been 2 months and still not fixed. This is unacceptable.
4200X - Roku 3
Software 10.0.0 Build 4209-04
First TV control stopped. Now Earbud doesn't work.
Please give option to roll back software
These did work at some point.
Please fix this NOW.
I think I'm going to switch to amazon. Been using Roku for years, but this lack of support is too much.
I just started experiencing this issue Monday night (7/19/2021)