piscomatt
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Just bought a new Roku Streaming stick. I can't pair the remote to my Sharp TV to control volume and power.

Model: 3820X - Streaming Stick 4k

Serial number: X01700E4JHNE (S08Y4184JHNE)

Software version: 10.5.1 build 4049-CU

Timestamp: 2021-11-01T23:11:19Z

Issue ID: NE-439-151

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TNDave
Binge Watcher

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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After months with this problem, I finally got the 10.5 update, remotes now work!  It took far too long, but they at least fixed it.

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Ngoldstein
Streaming Star

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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My Roku is stuck on 10.0, last updated in June. When does 10.5 get pushed out to the rest of us??

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RokuIrene-S
Retired Moderator

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Hi @Ngoldstein

Thanks for the post.

The Roku OS update is expected to roll out to all supported streaming players in the coming weeks. Roku TV models are expected to receive the update in phases over the coming months.


All the best,
Irene

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Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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When I push and hold microphone button on remote it didn't work to give voice order 

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VAR
Roku Guru

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I’ve been using Roku device for 3 years+ 

5 TVs in 2 locations and since May of 2021 I’ve had 1 unit that’s done the same thing 

my newest of TVs (a Vizio) which is 3 years old is no longer recognized 

the sad thing is Roku’s lack of customer service and no term silence on this matter.

now I’ve seen they’re planning another update and I have a sinking feeling that something else will go wrong.

VAR
Roku Guru

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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This is a problem that continues to spread since the beginning of the year.

To date there’s no fix and my fear is that, with the announcement of another update there will be potential collapse 

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jvillagomez
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I lost TV power an volume functions. I have an isignia TV. I thought it was the remote itself but after research found it was most likely the latest sofeware update, Can you hurry and fix.  

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TNDave
Binge Watcher

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Update 10.5 fixed the remote problems for me!

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Ngoldstein
Streaming Star

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Some of us are still waiting for 10.5 (sound of foot tap tap tapping)…

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