I have an old Roku Streaming Stick (I think it's a 3800X) with a modern voice remote that has the mute button on the side by the volume control. Lately, the remote is almost unusable because when I try to scroll on the screen it overruns in whatever direction I'm trying to move the cursor. That's mainly in the apps, like Spectrum, Disney+, Paramount+, etc. The onscreen keyboards are particularly bad. If I use the Roku app on my phone, the remote on that works just fine.
It acts like a bad remote but I suspect it's really in the Roku software. To test that, I paired a different remote (also a voice remote but w/o the mute button and has a NOW button instead of Disney+) and it is behaving exactly the same way. Not all menus have the problem but most of them do. For instance, the app selection on the home screen doesn't have the problem.
I just bought a new Streaming Stick 4k because it was on sale for about the price of a new remote; I haven't tried it yet.
These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)
Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.
These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)
Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.
That definitely helped! I'm not sure if it's totally solved yet but maybe. (I guess I wasted $30 on a new Roku, but I have a spare now) Thanks.
Okay, I think that fixed it. Thanks again.
Glad it worked for you. Put that in your bag of tricks.
I.T. Crowd -- Great Brit show.