Remotes

[Gadgetguyify]

Yes...just now!

[RokuKariza-D]

Hey @Gadgetguyify

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[Gadgetguyify]

I was getting ready to watch some recorded shows and got up from the recliner with the remote in the same hand that I reached out to turn the tv towards me to stop window reflection. ZAP! Remote does not work now.

[RokuKarla]

Thanks for the follow-up @Gadgetguyify

Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to fix your Roku voice or simple remote that is not working 

Please keep us posted and we will be able to assist you further.

Regards,
Karla

[Gadgetguyify]

This remote does not have a reset button and it has a moon for sleep.

[Gadgetguyify]

 No pair button!

[Gadgetguyify]

Hisense Roku TV model # 43R6E3

[RokuDanny-R · Accepted solution]

@Gadgetguyify

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 
If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV on our Products page.

Thanks,
Danny

[Gadgetguyify]

Thanks!