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Lady620bug
Reel Rookie

Shortcut buttons not working

I have the “Roku Express (New) | HD Roku Streaming Device with Simple Remote” from Amazon and the shortcut buttons are for Netflix, Apple TV, Disney+, and Paramount +. The Netflix shortcut works fine but none of the others will pull up the apps even though I have the apps downloaded and have subscriptions. How do I go about getting these to pull up the apps? 

thank you! 

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10 REPLIES 10
renojim
Community Streaming Expert

Re: Shortcut buttons not working

The apps load normally if you select them from the Home Screen?

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Lady620bug
Reel Rookie

Re: Shortcut buttons not working

Yeah! But I also just discovered the search by voice button doesn’t work either lol 

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RokuJohnB
Community Moderator
Community Moderator

Re: Shortcut buttons not working

Hi @Lady620bug,

Thank you for posting here in the Roku Community!
We understand you're having a problem with the Roku remote. We're happy to assist you. Please try these troubleshooting steps below:

  1. Press Home on your Roku voice remote.
  2. Scroll and select Settings.
  3. Select Remotes & devices.
  4. Select Remote.
  5. Choose your voice remote from the list and select Set up remote for TV control.
  6. Follow the on-screen prompts to complete the process.

Let us know how it works.

All the best,

John

John
Roku Community Moderator
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westner
Roku Guru

Re: Shortcut buttons not working

I have a Voice Remote Pro with 2 programmable shortcut buttons which I can't seem to set. How do I select the 'Channel' option without pressing OK?

IMG_0666.JPG

 

 

 

 

 

 

 

Because if I press OK, I get the next screen, with instructions on how to set a channel as a shortcut, as stated in the previous screen.

IMG_0667.JPG

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renojim
Community Streaming Expert

Re: Shortcut buttons not working

@westner, I just tried it and I don't think what you're trying to do is possible.  Roku has really confused the issue of what a "channel" is, but in this case they're referring to what everyone else in the world would call an app.  As far as I can tell, the best you can do with the 1 & 2 shortcut buttons is to set them to launch a particular app.  There's no way to get them to go to a particular "channel" within an app, so if you're viewing that "channel" with The Roku Channel (app) you can only program the button to launch The Roku Channel.

I'd love to hear that I'm wrong about that, but I doubt that's the case.

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westner
Roku Guru

Re: Shortcut buttons not working

@renojim, the shortcut buttons worked in the past until one of them got deleted. The other button still works and selects a streaming channel I set about a year ago when I first got the new remote. The other button for some reason  goes to You Tube, which I don't remember ever selecting.

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westner
Roku Guru

Re: Shortcut buttons not working

@renojim, I don't know what's going on at Roku but my Live TV Guide now doesn't display Channel Numbers for their streaming channels. I understand that not everyone is experiencing this, meaning that this could be some sort of test. I sure hope they don't implement this system wide.

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renojim
Community Streaming Expert

Re: Shortcut buttons not working

There's lots of threads on the missing channel numbers.  It's universally hated.  Roku is making things "simpler". 🙄

https://www.roku.com/blog/roku-os-12

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westner
Roku Guru

Re: Shortcut buttons not working

@renojim, I was very happy when I purchased my big-screen TCL Roku TV about two years ago. Then a few months later, Roku started messing with the Live TV Guide. Each unnecessary and inane change made it more and more difficult to navigate. Now I regret my purchase. Why couldn't they have left something alone that was simple and fully functional?