Remotes

[DizzyOG]

I have a brand new Ultra 4802 and I've noticed that no matter how long (overnight) I charge the remote it will only charge to 97%. Anyone had this issue? Is it something that I should be concerned about? The charge lasts a long time. I just can't get it above 97% charge. Just wondering if this will be an issue. Thanks in advance. 

[RokuCarly]

Hi, @DizzyOG.

Thanks for sharing your concern here in the Roku Community.

Rest assured that I will coordinate this with our Support team for additional reinforcement and to conduct an investigation about your physical Roku remote. 

With this being said, I will contact you privately to gather the necessary details. 

In the meantime, your continuous patience and understanding as we work on this are highly appreciated.

Best regards,
Carly