Remotes

[nhmaganti]

Roku ultra remote blinking green and battery icon popping up on tv every few seconds. Tried resetting the remote, restarted Roku ultra, hard/factory reset ultra box, unplugged ultra box, unplugged tv, repaired remote countless times , and charged remote multiple times and icon still popping up with remote control battery full icon and remote still blinking 

[RokuCarly]

Greetings from the Roku Community, @nhmaganti!

Firstly, we sincerely apologize for any inconvenience this may have caused you. We also appreciate the troubleshooting steps you've taken to try and resolve the battery notification that has been prompting on your screen. 

In this case, we will coordinate this with the appropriate Roku team to determine the cause and find you the best resolution possible. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of the pop-up notification for reference and when did this initialy start?

We'll be looking forward to your response so you can get back on streaming at your convenience. 

Best regards,
Carly

[nhmaganti]

Hello, 

Here's all the details:

Device Model: ROKU ULTRA - 4802X

Serial Number: X01000PR1C01

Device ID: S0DA223R1C01

Software Version: 12.5.5 (build 4174-C2)

Tracker ID: 01-162-279 

I've attached an image of the pop-up: The remote shows a blinking green light, signaling constant attempts to reconnect every few seconds. Moreover, the TV battery pop-up keeps appearing regularly, making the remote inoperable whenever it's on the screen. This problem has been ongoing for a week now, despite having the ROKU for about two months. Please address this issue urgently

[nhmaganti]

ROKU TV Pop-up Image 

[RokuCarly]

Thank you for providing us with the requested details, @nhmaganti.

Rest assured that we have already forwarded the details you have provided to the appropriate Roku team for further investigation. Once we've been notified of updates from the team, we will make sure to let you know. 

In the meantime, you can use the Roku mobile app as an alternative for your physical remote. Not only can you launch channels, navigate the Roku interface, and search and issue commands with your voice, but you can also share personal photos and videos on your TV, listen privately with your headphones, and more.

Best regards,
Carly