Thanks for following up.
We understand you are having difficulties with your Roku Voice Remote Pro and we're sorry if you are having this issue.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with the remote so we can assist further.
Once we have this information, I'll be able to pass it along to our Support team who can assist you further.