Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku ultra rechargeable remote not working correctly

Jump to solution

Try plugging the remote in to recharge. Mine has a weird issue where it will stop working. I doing if I plug it in for like 5 seconds I starts working fine again. It's very annoying.

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuJohnB
Community Moderator
Community Moderator

Re: Roku ultra rechargeable remote not working correctly

Jump to solution

Hi @SwirledChaos,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku Voice Remote Pro. We're happy to assist you further. Please try the troubleshooting steps below.

Put your streaming device in pairing mode.

  1. Remove the power cable from your streaming device.
  2. Wait at least 5 seconds.
  3. Re-connect the power cable.
  4. Wait for your streaming device to power on and the Home screen to appear on your TV screen.
  5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

Put your voice remote in pairing mode.

  1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button, and your remote will restart.
  2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
  3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

Let us know how it works, and we will continue to assist you further.

Best regards,                                                                                                                                        John

John
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: Roku ultra rechargeable remote not working correctly

Jump to solution

Hi @SwirledChaos,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku Voice Remote Pro. We're happy to assist you further. Please try the troubleshooting steps below.

Put your streaming device in pairing mode.

  1. Remove the power cable from your streaming device.
  2. Wait at least 5 seconds.
  3. Re-connect the power cable.
  4. Wait for your streaming device to power on and the Home screen to appear on your TV screen.
  5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

Put your voice remote in pairing mode.

  1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button, and your remote will restart.
  2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
  3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

Let us know how it works, and we will continue to assist you further.

Best regards,                                                                                                                                        John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.