Forum Discussion

emklick29's avatar
emklick29
Newbie
6 years ago
Solved

Roku screen won't stop scrolling when remote is pointed at it

When pointing my remote at the roku device the screen will continually scroll and will not let me select anything. When I move the remote away from the devices receiving signal the screen stops scrolling. I have changed the batteries and restarted my roku device. Please help!

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    emklick29 

    Thanks for the post.

    If you have checked to make sure that there isn't a stuck button and are still experiencing the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

60 Replies

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  • Tinamargarita's avatar
    Tinamargarita
    Newbie
    6 years ago

    No Solutions. But I have the same problem. Device worked fine for about a year. Not a battery problem. It goes from constantly scrolling to the device being unresponsive and then to scrolling. We have an express. Can Roku just let us know if we need a new device? Is there a warranty? thanks.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      Tinamargarita 

      Thanks for the post.

      I have responded to your PM and will continue to assist you from there.


      Thanks,
      Danny

      • klpmiller's avatar
        klpmiller
        Newbie
        5 years ago

        I'm having the same issue. I tried all the "fixes" but its still doing it. It makes it next to impossible to select anything. Ive rebooted the system, changed the batteries, checked the buttons, checked other remotes for possible interference. It just started doing it out of the blue. My remote is less than 6 months old.

  • renojim's avatar
    renojim
    Community Streaming Expert
    6 years ago

    I sounds like a button is stuck.  Try pulling up on the remote buttons or using one of those cans of compressed air to blow into the space around them.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    emklick29 

    Thanks for the post.

    If you have checked to make sure that there isn't a stuck button and are still experiencing the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • MamaCindy's avatar
      MamaCindy
      Newbie
      5 years ago

      Is there a solution to this issue? None of my buttons are stuck.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        MamaCindy 

        Thanks for the post.

        As stated in my previous post, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

         

        Thanks,
        Danny

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        melaney1993 

        Thanks for the post.

        Please see my previous post and I'll be able to assist you further.


        Thanks,
        Danny

    • Jspauld's avatar
      Jspauld
      Newbie
      5 years ago

      My Roku is doing the same thing.  Scrolling and won’t let me select anything. 
      [personal information]

      vin#c43829617835

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        5 years ago

        Hi Jspauld

        Thanks for letting us know about the issue you're experiencing.

        I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

        All the best,
        Kariza

      • mkbrown87's avatar
        mkbrown87
        Newbie
        5 years ago

        In the last week or so, our Roku Ultra has been getting squirrely, and then today this started occurring and I couldn't get it to stop.  I have a wifi remote with our surround sound system, and removed the battery from it, to no avail.  I was about to go out and buy a new Roku Ultra, but maybe I don't need to do that?  Once I saw this forum, I thought about posting here for a reply.

  • ShelbyLuke1217's avatar
    ShelbyLuke1217
    Newbie
    5 years ago

    Hello. I’ve only had my TV and remote for a year. I haven’t had any issues until now. My remote will not stop scrolling down. I took out the batteries, replaced them, unplugged and plugged the TV, restarted Roku, and lastly checked for a stuck button. I don’t know what happened. Once I replaced the batteries, the remote wouldn’t turn the TV on. I actually downloaded the Roku app to turn my TV on and it still was scrolling. I’m not sure what to do next. Thank you! 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      ShelbyLuke1217 

      Thanks for the post.

      Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • Kimgib715's avatar
        Kimgib715
        Newbie
        5 years ago

        I’m having the same issue. Reset tv, changed batteries, checked buttons to ensure they’re not stuck, blew air in remote. Can someone assist?

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      5 years ago

      You check other remotes in the room, under cushion or book? Do you have IR repeater system so you can control it from another room? A baby monitor? Something to cause IR interference, so the offending IR doesn't have to be roku commands, just that your roku commands gets stuck in feedback loop.

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        5 years ago

        Have you tried unplugging the tv for a minute or two and plugging it back in?

        Nevermind.  On rereading I see you tried that.  

  • SabrinaGN's avatar
    SabrinaGN
    Newbie
    4 years ago

    I a, having this issue and I don’t see areal solution on here. No buttons are stuck and it’s basically unusable now. And that’s the issue I’m having 

    • emilyz0523's avatar
      emilyz0523
      Reel Rookie
      4 years ago

      Im not gonna lie to ya, no one helped me with this issue at all. I ended up just unplugging it and getting a new system. Nothing I did seemed to work. If you are able to get in touch with someone who can actually help please let me know, it might be helpful to me as well. Thanks!

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      SabrinaGN

      Thanks for bringing this to our attention. 

      I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


      All the best,
      Kariza

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        emilyz0523

        We sincerely apologize for the inconvenience this has caused you.

        I have forwarded again your concern to our Support team to assist you further. Please keep an eye on your email since they'll be reaching you out from there. 


        All the best,
        Kariza