Remotes

[RokuDanny-R]

@Kathykiran 

Thanks for the follow up.

For more information about how to send a PM, visit our Community post here: Welcome to the Community

Thanks,
Danny

[mkbrown87]

In the last week or so, our Roku Ultra has been getting squirrely, and then today this started occurring and I couldn't get it to stop.  I have a wifi remote with our surround sound system, and removed the battery from it, to no avail.  I was about to go out and buy a new Roku Ultra, but maybe I don't need to do that?  Once I saw this forum, I thought about posting here for a reply.

[RokuDanny-R]

@mkbrown87 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[MamaCindy]

Is there a solution to this issue? None of my buttons are stuck.

[RokuDanny-R]

@MamaCindy 

Thanks for the post.

As stated in my previous post, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[melaney1993]

Was there ever a fix to the controller scrolling

[RokuDanny-R]

@melaney1993 

Thanks for the post.

Please see my previous post and I'll be able to assist you further.

Thanks,
Danny

[ShelbyLuke1217]

Hello. I’ve only had my TV and remote for a year. I haven’t had any issues until now. My remote will not stop scrolling down. I took out the batteries, replaced them, unplugged and plugged the TV, restarted Roku, and lastly checked for a stuck button. I don’t know what happened. Once I replaced the batteries, the remote wouldn’t turn the TV on. I actually downloaded the Roku app to turn my TV on and it still was scrolling. I’m not sure what to do next. Thank you! 

[Tivoburkee]

You check other remotes in the room, under cushion or book? Do you have IR repeater system so you can control it from another room? A baby monitor? Something to cause IR interference, so the offending IR doesn't have to be roku commands, just that your roku commands gets stuck in feedback loop.

[makaiguy]

Have you tried unplugging the tv for a minute or two and plugging it back in?

Nevermind.  On rereading I see you tried that.