Remotes

[emklick29]

When pointing my remote at the roku device the screen will continually scroll and will not let me select anything. When I move the remote away from the devices receiving signal the screen stops scrolling. I have changed the batteries and restarted my roku device. Please help!

[renojim]

I sounds like a button is stuck.  Try pulling up on the remote buttons or using one of those cans of compressed air to blow into the space around them.

[Tinamargarita]

No Solutions. But I have the same problem. Device worked fine for about a year. Not a battery problem. It goes from constantly scrolling to the device being unresponsive and then to scrolling. We have an express. Can Roku just let us know if we need a new device? Is there a warranty? thanks.

[RokuDanny-R · Accepted solution]

@emklick29 

Thanks for the post.

If you have checked to make sure that there isn't a stuck button and are still experiencing the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[RokuDanny-R]

@Tinamargarita 

Thanks for the post.

I have responded to your PM and will continue to assist you from there.

Thanks,
Danny

[klpmiller]

I'm having the same issue. I tried all the "fixes" but its still doing it. It makes it next to impossible to select anything. Ive rebooted the system, changed the batteries, checked the buttons, checked other remotes for possible interference. It just started doing it out of the blue. My remote is less than 6 months old.

[RokuDanny-R]

@klpmiller 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[EDA]

Same issue here. Set and remote only 2 days old.

Tried replacing batteries and resetting remote. A tough task as the screen just scrolls up all the time without a command. Not a set issue definitely remote issue.

[RokuDanny-R]

@EDA 

Thanks for the post.

As I stated in my previous post, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Kathykiran]

Danny, how do I send you a PM?