Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tbone78
Reel Rookie

Roku remotes causing screen to scroll

I have 2 Roku units with the same weird issue. The remotes are causing the screen to constantly scroll. I am unable to navigate any menus. I've tried rebooting the units and changing the batteries in the remotes and it still does the same thing. Any help?

0 Kudos
3 REPLIES 3
RokuKariza-D
Retired Moderator

Re: Roku remotes causing screen to scrool

Hi @Tbone78

Thanks for reaching out here in the Community!

Please reply here with the serial number of the Roku devices associated with the affected remotes. They can be found at the back or underneath the player itself. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Tbone78
Reel Rookie

Re: Roku remotes causing screen to scrool

Thank you for your reply. Here are the serial numbers: 

K42893196975

K42891821907

 

0 Kudos
RokuKariza-D
Retired Moderator

Re: Roku remotes causing screen to scrool

@Tbone78

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.