Remotes

[savethemanuals]

My Roku remote model #RCAL7R stopped working suddenly. I tried replacing batteries and pairing again but the pairing light does not blink. 

The Remote is less than a year old. Please advise what needs to be done to resolve the issue?

Thank you!

[RokuDanny-R]

@savethemanuals

Thanks for the post.

We would recommend taking a look at the information provided on our Support page here: Fix your remote

If you are still experiencing an issue, can you please provide the serial number/device ID on your Roku device from? I'll be able to assist you further from there.

Thanks,
Danny

[savethemanuals]

Hi Danny - Thanks for responding.

I tried the steps mentioned in the link but that did not help.

Are you asking for the serial number of the remote or the Roku device?

Thank you.

[RokuMary-F]

Hi @savethemanuals,

Thanks for following up.

If this issue is not resolved with your Roku remote not working, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device by going to Settings > System > About so we can assist further.

Please keep us posted.


Best regards,
Mary

[savethemanuals]

Hi Mary -

Here's the info -

Model # 3930X - Roku Express

Serial #X00400DWT6UU

Software version - 11.00 build 4193-AE

Thank you

[RokuMary-F]

Hi @savethemanuals,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being.


Best regards,
Mary

[savethemanuals]

Thanks, Mary for your help. Roku Support team has contacted me.

[savethemanuals]

I got a replacement remote from Roku support team. Thank you Mary and Danny for your help.

[RokuMary-F]

Hi @savethemanuals,

Thanks for the update.

We're glad you received your Roku remote replacement. If you still need help, please don't hesitate to keep us posted.

Please stay safe and healthy, we thank you for your patience.


Best regards,
Mary

[Tagosaku]

I seems to have the same issue. Bought Roku Express about a week ago, working perfectly until about an hour ago when it suddenly stopped responding to my remote controller. I changed the battery, restarted the Roku device, and followed the procedure in the support page with no success. It is model 3930X, SN/S0083226KGEV.