Remotes

[Hessingerb]

Still killing the battery even after switching remotes.

[Hessingerb]

We have been installing batteries daily in our Roku Voice remote Model RC848.

i have done the setup several times, updated firmware and have completed a factory reset.

What else?

we are frustrated

[RokuCarly]

A warm welcome here in the Roku Community, @Hessingerb!

Thank you for letting us know about the issues you've experienced with the battery health of your Roku remote. We want to provide further information about this.

Roku remotes are built to be long-lasting, but several factors can contribute to quicker battery drain.

• Frequent use of private listening on the remote itself can drain your batteries quickly. Try using the Roku mobile app to conserve battery life!
• There is a congested Wi-Fi network around the device. The reason for this is that most remotes use RF to connect to your Roku player, and constant reconnection will use more battery.
• Or viewing lots of short-form content, like YouTube, where a streamer could use a few hundred button presses in an hour.

By the way, we also offer the Roku Voice Remote Pro and Voice Remote Pro 2nd Edition, which is a rechargeable remote with private listening, voice search, voice commands, and a lost remote finder. You'll never buy a pack of batteries again. It also comes with the latest Roku Ultra and the Plus Series Roku TV made by Roku.

We hope you find this information helpful.

Best regards,
Carly

[keithx13]

In order to keep batteries from dying quickly in our remotes, we have the battery cover permanently off and we remove one of the batteries every time we get done with the Roku.  That way the remote only stays active, and draining the batteries, while we are using the Roku.  Our remotes started draining batteries in 2021 after an OS update.  None of the updates since then have corrected this issue.

And before I get the standard response from Roku that it’s not their problem, or that I should give them more money and get a new remote, don’t waste my time or yours.  If Roku wants to step up and take responsibility, replace the defective remotes at no cost to the customer.

[Asx3]

What’s the solution? This is an absurd problem.