Remotes

[jamesb1302]

My roku ultra remote will not recharge.  Tried 2 new cables.  It does not light up to show charging.  There are others with this probelm how  did they solve it????

[RokuArjiemar · Accepted solution]

Hello! @jamesb1302,

Thank you for sharing your post in the Roku Community!

We understand you are having an issue with your Roku Remote not recharging. We're pleased to assist. 

• Is this the first time you have experienced this issue? If YES, when did the issue start?
• How long have you been using this remote?

Troubleshooting Steps

1. Restart the Remote
   • This can be done by holding the Back button and the Home button for a full 20 seconds)
2. Re-Pair the remote
3. Charge the remote
4. Try a different power adapter or a different charger, and make sure you are using the included cable.

Please keep us informed of your progress, and we will be happy to continue helping you.

Thanks,
Arjiemar