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DKH55
Newbie
‎09-04-2023 03:50 PM

Roku remote issue since the remote will get hot

Changed the batteries in my remote and remote and batteries got extremely hot 

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RokuJohnB
Community Moderator
Community Moderator
‎09-05-2023 11:33 AM

Re: Need Remote Replacement asap..

Hi @DKH55,

A warm welcome here in the Roku Community!

We understand the importance of having a working remote when using our Roku device. We'd love to take a closer look into this issue that you're experiencing. Can you please provide the information below?

  • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
  • What type of remote are you using right now? (universal, simple, or voice remote)
  • Can you please also provide the serial number of the Roku device from Settings>System>About?

We'll wait to hear back from you.

Thanks,
John

John
Roku Community Moderator
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