When I activate voice command i receive a screen message "unable to hear you. Try again". I have tried ALL the recommended remedies to no avail. From reading other customer's same problem with the Roku remote, I assume from all of the replies that the only remedy left is to replace it, which is what I am asking for. Please let me know what I need to do.
Thank you.
A warm welcome here in the Roku Community, @Zektrell!
I appreciate you reaching out for support about the issues you've encountered with the voice command feature on your Roku remote. I'd be happy to look closely into this matter and suggest some troubleshooting steps to help you.
Firstly, could you please let me know the following so I can assess your concern better:
In the meantime, try resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try the voice command to see if this works.
I'll be looking forward to your response.
Best regards,
Carly
To all who've had the SAME issue, (and take note I've tried all the previously recommended suggestions).
Out of frustration, I'm asking: If I buy a NEW replacement remote (specifically for the Ultra 4360 series), will this SOLVE the issue (even temporarily)? Will the NEW remote Hear Me and function properly?
*I fully realize this may not technically be the appropriate solution, but WILL IT WORK?
Thank You