Just purchased roku tv and Voice remote. Tv didn't come with remote. Remote Connected fine until I connected to the internet and set up my account. Now nothing on the remote works. You can see the remote is connected to the TV but I am unable to use it or even reconnect it. Have reset the tv multiple times for the same thing to happen over and over again. Is it a fault with the remote or something in the system is blocking it?
Hi! @Queenslander.
A warm welcome from the Roku Community!
Thank you for reaching out to us. We understand that your remote is experiencing an issue.
Here are some steps that can help resolve the issue you reported:
Restart your Roku device and remote.
Re-pair the remote.
If the issue persists, please refer to the support article here for additional troubleshooting steps: How do I resolve problems with my Roku enhanced "point-anywhere" remote?
If you need additional assistance, please reply to this post, and we will be happy to help.
Regards,
Arjiemar