Remotes

[Birddog]

So unit worked fine until recently. Updated, reset, unplugged and nothing worked. When I press down button  on the remote it now changes tv volume. It keeps locking up. It will also play the music when it is first turned on at random times. Bad unit or what am I missing?

[RokuAnjelie]

Hello @Birddog,

Thanks for letting us know about the issue you're experiencing.

Have you tried going to setting and try to check this:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your Roku remote from the list and select Set up remote for TV control.

After you choose your Roku remote on that setting you can System Restart your Roku Device:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Hope it can help! For any clarifications, just keep us posted! 

Best Regards

Anj

[Birddog]

Didn’t work. How to set a shortcut continues to come up also. Changing tv still has same issues. 

[RokuJechealR]

Hi @Birddog,

Thanks for following up.

We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What are the steps to reproduce the issue you are seeing?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.

Warm regards,

Chel