Remotes

[CapnT87]

Hi there,

This occurs on my Roku Ultra, as well as on my two Hisense TVs with built-in Roku. I’ve tried updating Roku and replacing the remote batteries. The battery change seemed to help but I think it was a coincidence as the issue has recurred shortly after. 

[RokuCarly]

Greetings from the Roku Community, @CapnT87!

Thank you for letting us know about your remote concern. We'd be happy to suggest troubleshooting steps to help you resolve this.

Please try the following troubleshooting steps:

• Reboot your Roku Ultra: navigate to the Settings > System > Power (skip if unavailable) > System restart
• Reset your remote: press and hold the back and home buttons simultaneously for about 20 seconds. After doing so, pair it again.

Keep us posted on how it goes and we'll continue assisting you from there.

Best regards,
Carly