Remotes

[CapnT87]

Hi there,

This occurs on my Roku Ultra, as well as on my two Hisense TVs with built-in Roku. I’ve tried updating Roku and replacing the remote batteries. The battery change seemed to help but I think it was a coincidence as the issue has recurred shortly after. 

[RokuCarly]

Greetings from the Roku Community, @CapnT87!

Thank you for letting us know about your remote concern. We'd be happy to suggest troubleshooting steps to help you resolve this.

Please try the following troubleshooting steps:

• Reboot your Roku Ultra: navigate to the Settings > System > Power (skip if unavailable) > System restart
• Reset your remote: press and hold the back and home buttons simultaneously for about 20 seconds. After doing so, pair it again.

Keep us posted on how it goes and we'll continue assisting you from there.

Best regards,
Carly

[Superman37]

So, after seeing these issues, now I believe where my issue is coming into play. You've over corrected this issue and where I always used to only ever click any button once, I now have to click it twice to make the command work. Tell these people they've probably worn their remotes out and to go get new ones. And put things back the way they were! I don't like have to push play twice just to get play to accept. I don't like having to push the back arrow and then ok just to get it to function! I used to be able up just to hit the back skip button, and it skipped back and played on its own. NOT ANYMORE! THIS IS VERY ANNOYING, FIX IT! 

[Superman37]

And while you're at it, quit making me have to go into my email to get a stupid code every time I want to sign in. It's ridiculous and annoying and redundant. That's what the password is for. Thanks!