Remotes

[SharonPgh]

My Roku Premiere+ streaming stick goes to the home page, but will not allow me to choose any channels or settings. I've checked the batteries for the remote. I switched out another Roku device and it works fine. I only had this streaming stick for about 9 months. I don't understand why it would just stop working. 

[RokuJharra-Q · Accepted solution]

Hi @SharonPgh!

A warm welcome to the Roku Community!

Thank you for getting in touch with us regarding the problems you've encountered with your Roku Streaming Stick's remote. Please be assured that we will do our best to provide you with the most effective solution.

Could you please let us know if you have attempted to re-pair your Roku remote as part of your troubleshooting process?

If you need more information on how to pair your remote, please visit our support page: How to fix a Roku voice remote that is not working.

Keep us posted on how it goes, and we'll continue assisting you from there. Once again, we sincerely apologize for any inconvenience this may have caused you.

Best regards,
Jharra