I was in total fear that my Hisense Roku TV was having serious connection and operating issues. It would change channels, not connect, was amazingly slow in actions. As a last result I purchased the Roku RCC1R remote for like 9 dollars. This control is great. It has resolved every issue I had with the TV. I do not understand how a simple remote has such a major impact on the actual operation of a TV. The reaction time when a button is pushed is seconds immediate. Well worth the cost of this remote.
How do I contact roku
@MC48, you don't give us anything to go on, but start here:
https://support.roku.com/contactus