My Roku remote will not pair with my Roku Ultra. It was fine before but now the lights keep blinking and o can't pair anything. Roku Ultra model 4660X2 s/n cs4881416516
remote rc-al4
sku 3226000304
Hi @Old333
Thank you for the post.
If your Roku remote is not pairing with your Roku Ultra, here are some troubleshooting steps you can try:
We hope it helps!
Warm regards,
Lianna
I can't even get into the settings menu. I do all of that, hard reset the device, and the original set up screen appears. However I can't pair any remote then or use the app to do so.
Hi @Old333
Thanks for bringing this to our attention.
Please reply here with your Roku account email address with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. In addition, this can be found on the back of the stick itself. We'll be able to further assist you from there.
Warm regards,
Lianna
What do I do
This has literally been a problem for years now and no resolve. The moderators keep suggesting the same steps that are not helpful Roku is a terrible. I won't be buying those products anymore