Remotes

[jeaster1]

Two of the four arrows (down and right) require dad strength to work. Batteries are new. Reset the system. Tried all the troubleshooting I can find on here. This is already a replacement remote from Roku (previous remote had a different issue). Is there anything else that can be done? I don’t want to have to get a replacement remote every year.

[Drtrider55]

Same here waiting for a new remote from roku they keep saying it was sent but that was 11 days ago as mine takes all my strength also on the volumes

[RokuERey]

Hi @jeaster1,

Welcome to the Roku community!

We appreciate your inquiry regarding this remote problem and apologize for any inconvenience.

We appreciate the troubleshooting that was done on this. We would like to know if these buttons constantly require a hard press to function, or if they only function occasionally.

Furthermore, did this occur following the setup, or was it just recently?

To help you even more, please provide us with more information about this.

Thanks,
Rey

[RokuERey]

Hi @Drtrider55,

Thanks for making your first post here in the Roku Community!

We've reviewed your account, and it seems like one of our support teams has already taken care of this.

We recommend continuing to work with them, and please keep an eye on your email address for future updates.

I hope everything works out.

All the best,
Rey

[jeaster1]

It happened recently. And it’s all the time now. 

[RokuJanadeeK]

Thanks for clarifying, @jeaster1.

We're happy to continue assisting.

May we know what Roku device this remote pairs with? Providing us with this detail would also help:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

We're looking forward or your response.

Thanks,
Janadee