I’m having the same issue! I will go to settings, system, remotes, and do everything that I’ve been told to do and then I can use the volume, mute and the power button until I go to an app/channel and then it stops working and I have to do the process over again. I bought these brand new a few months ago and having this issue is very frustrating.
A warm welcome here in the Roku Community, Rocks4!
We appreciate you for bringing this to our attention. No worries! We're here to further assist you with this.
In this instance, kindly try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it, and then re-pair it right after to see if this will make any difference.
If the issue persists, kindly send us a PM here as we will be coordinating this with our Support team for further assistance. To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.
Best regards,
Carly
This worked, thank you!
Hi Rocks4,
Thanks for the update!
It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and understanding.
Please let us know if there are other related issues that we can further take a look at.
All the best,
Chel
