Remotes

[megan123]

When I'm searching in guide with my Roku Express 4K remote and press the down, up, or side to side button, it skips multiple channels making it impossible to select what I want. I've replaced the batteries and restarted everything. This remote is only 2 months old and shouldn't need replacing although I see a few posts with this similar issue.  Says there is no tech support on this product and I didn't purchase the extended plan on Amazon because seriously, a product should last longer than this. Please help.

[RokuTakashi · Accepted solution]

Hi @megan123,

Greetings and welcome to the Roku Community!

Thanks for reaching out to us here and sharing the information. At the moment, we're aware of the issue, and it is under investigation for resolution. Rest assured that we're doing our best to fix the problem as soon as possible. Once more information is available, we'll make sure to provide an update here in the Community.

In the meantime, you can perform a system restart to check if it resolves the issue. To do this, navigate to Settings > System > System Restart.

Keep us posted.

All the best,
Kash 

[Lad140]

I’m experiencing the same issue and the restart seems to have helped. Thank you