Remotes

[LP08]

I purchased a Roku Express 4K+ with a voice/TV remote control. The remote worked great until yesterday it just stopped working. I put brand new batteries in it and it still doesn't work. I have unplugged the Roku Express waited a minute and plugged back in and nothing. Did the same with the TV, nothing. The original TV remote works and my old simple Roku remote (from my old Roku) works. I already did what is on the Roku remote support page. Looking for ideas.

[renojim]

You can try contacting support at https://support.roku.com/contactus and you may get lucky and they'll send you a remote.  I think using the problem with account/payment option may give the best chance of reaching someone via chat.  You can also try the warranty return process.  Anytime it asks you for a serial number it wants the serial number of the Roku device you're using the remote with and not the remote's serial number.

Step by step instructions for returns and warranty replacements | Official Roku Support

In the meantime, you can use the mobile app as a remote:

Roku Mobile App - Free for iOS® or Android™ | Roku

[RokuJharra-Q]

We appreciate you reaching out to us here in the Roku Community, @LP08!

Thank you for letting us know about the issue with your Roku remote. We would like to offer you further assistance on this matter. Please check your email, as we have sent you a private message.

We'll be waiting for your response.

Thanks,
Jharra